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LEGAL
SHOPPING GUIDE

1. Payment term for both domestic and international orders

Pay your order by using credit card online.Once you have pay the order by credit card online, the purchase system will send you a purchase order number and an order detail e-mail automatically, and you will received a SMS when we had a payment confirmation from credit card bank.

 

2. Payment term for domestic orders

A. Bank Transfer or ATM Transfer

Once you have pay the order by Bank Transfer or ATM Transfer, the purchase system will send you a purchase order number e-mail automatically. Please inform us the last 5 number of your account by call 02-25866783 or E-mail:service_asian@adhoceyewear.com

 

ADHOC will confirm immediately for you, and we will ship product without fail immediately. Thank you.

(1) Bank Transfer

Name of Bank: Bank of Taiwan, An Nan Branch

Account Name: 艾德國際有限公司 (AD GLOBAL CO., LTD)

A/C NO.: 137- 0010-18258

(2) ATM Transfer

Bank code: 004 (Bank of Taiwan)

A/C NO.: 137- 0010-18258


B. ADHOC provided cash on delivery for you to chose :

Cash on delivery: Use the Cash on delivery service, please receive the product, and pay the money to the delivery staff.

● NOTICE: Customization products of RX prescription eyewear, currently only provide remittances, bank transfer, ATM Transfer, and online credit card payment. Please inform us the last 5 number of your account by call 02-25866783 or E-mail:service_asian@adhoceyewear.com

ADHOC will not provide cash and credit card on delivery services. Thanks for your consideration for any inconvenience caused. 


3. Purchase Project of domestic groups

If you want to place a bulk order, and you need different payment methods, please call ADHOC Service Department 02-25866783.

 

4. Product freight and delivery day for both domestic and international orders.

A. Taiwan Domestic delivery process :

Free shipping for all orders.

- Sunglasses : Delivery in 5-7 days.

- RX prescription eyewear : Delivery in 7-14 days.

 

B. International shipping process

The product ship via post office registration of international air parcels, no region limitation, freight charge NT $ 600.

 

5. Returns And Exchanges

You have 7 calendar days to return an item from the date you received it. Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it. Please contact our customer service for below situation:

● NOTICE: RX prescription eyewear are customized products, and they are not applicable for 7 day appreciation period return specification. So you have 2 calendar days to return an item from the date you received it. Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it. Please contact our customer service for below situation (1)(2) :

(1) Receive the wrong product.

(2) Receive the defective product.

- Definition for defective goods: lens has a wide range of scratch、coating peel off, etc…affect viewing, and frame defective, so forth。

- Non-definition for defective goods: lens has small dots or scratch on the surface、actual product with picture color difference, etc…, Above stated uncontrollable causes are unacceptable for merchandise return.

(3) ADHOC only accept product exchange if the product you receive is wrong or defective. If you need to return due to other reasons, please pay for the shipping fee.

(4) Damage caused by human factors or without product invoice is not within the scope of returns.